Question 32/I - Human factors issues of new and updated voice and
non-voice telecommunications services
(new Question)

Considering

(a) that there is continual design and development of new
telecommunications services;

(b) that it is the intention of this Question both to encourage the
development of innovative technology and to avoid constraining one
design of new equipment;

(c) that existing telecommunication services are subject to updating and
enhancement;

(d) that all such services may be either voice or non-voice (e.g.
picture,
data or text) or a combination thereof;

(e) that some new services will arise from the design and development
of new telecommunications equipment (video-telephones, facsimile,
etc.);

(f) that customers will be required to operate such new equipment in
order to access or utilize new or updated services;

(g) that in order to minimize customer difficulties and maximize
customer satisfaction, due consideration should be made to human
factors aspects of the design, development and implementation of new
or updated services,

the following questions should be answered:
1. What new or updated telecommunications services and procedures
can be identified requiring human factors studies? (Note 1)

2. What are the human factors requirements of such new or updated
telecommunications services and what Recommendations are needed?

3. What are the human factors requirements of any new user
interfaces that can be identified and studied in order to ensure that
they can be made easy to use and what Recommendations are
needed?

4. What measures can be taken to harmonize CCITT studies with
forthcoming standards from ISO/TC 159 (Ergonomics) and with the IEC?

Note 1 - Close liaison with other Working Parties and Study Groups
should be maintained in order to identify human factors issues in new
or updated telecommunications services.
Note 2 - "User interface" is the human interface to various
telecommunications components, including equipment, instructions,
services and systems.